Shipping & Pickup Policy

At Jelbab Collection, we aim to ensure a smooth and reliable delivery experience for every customer. Please review the policy below for full details on shipping timeframes and pickup options.

Pickup Policy

We offer convenient local pickup for customers located in Sydney.

• Pickup is available from Bankstown, NSW.

• Once your order is placed, you will receive an email or text message with the full pickup address and collection instructions.

• Please wait for confirmation before arriving, as all items are prepared and packed to order.

Pickup is free of charge.

Domestic Shipping (Australia)

We ship Australia-wide using trusted courier partners.

• Orders are dispatched within 2–4 business days.

• All items are handmade and packed with care to ensure they arrive in perfect condition.

• Once shipped, you will receive a tracking number so you can monitor your delivery.

Please note that shipping times may vary depending on your location and peak seasonal periods.

International Shipping

International shipping is coming soon.

In the meantime:

• If you require a custom order or international delivery request, please contact us directly at Jelbabcollection@hotmail.com or via Instagram DM.

• Our team will advise on availability, estimated timeframes, and any additional costs.

Shipping Delays

While we work hard to ensure your order arrives on time, unforeseen courier delays may occur. Jelbab Collection is not responsible for delays caused by postal services, customs, or public holidays.

Incorrect Address

Please double-check your shipping details at checkout.
If an incorrect address is provided and the parcel is returned to us, buyers will be responsible for covering the reshipment fee.

Questions?

We’re here to help.
For any shipping or pickup enquiries, please contact our customer support team at Jelbabcollection@hotmail.com.